FAQ’s

Mail Scanner (14)

Will spam be deleted before I retrieve my email?

Email is never deleted from your mailbox unless MailScannerhas been configured by you or your agent to do so. Any email reported by the system as spam will have the subject line modified and header records added (tagged) e.g. to indicate them so that you can automatically filter them from your inbox and place them in a separate folder so that you can check them at a later time.

You can configure MailScanner to delete email marked as Spam and/or Definitely Spam for you, but beware of the issues in the following answers to spam related questions.

Email (4)

Browser (1)

How do I flush DNS? (other people can see my site but I can not)

Sometimes after domain re-delegation you see the old site until propagation completes (can be up to 72 hours, usually less than 24 hours).
To bypass caching ISP’s, it can be overcome in most instances by the following

Go to Start > run > cmd . (in the command line type the following and then press enter , HINT there is a space after the g )

ipconfig /flushdns or others as below

ipconfig /release and

ipconfig /renew

Windows® XP, 2000, or Vista®

  1. Click the Start button.
  2. On the Start menu, click Run….
    • If you do not see the Run command in Vista, enter “run” in the Search bar.
  3. Type the following in the Run text box: ipconfig /flushdns

MacOS® 10.7

  1. Click Applications.
  2. Click Utilities.
  3. Double-click the Terminal application.
  4. Type the following: sudo killall -HUP mDNSResponder
    • ALERT! Warning: To run this command, you will need to know the computer’s Admin account password.

MacOS® 10.5 and 10.6

  1. Click Applications.
  2. Click Utilities.
  3. Double-click the Terminal application.
  4. Type the following: dscacheutil -flushcache

Webpage (1)